Privacy Policy

Privacy Policy

 

At MitsubishiUSAParts.com, one of our primary – and most important – goals is to maintain and ensure the security of our customer data. We understand that you may have concerns regarding the privacy of your personal information. This is why we have specifically created this section; to address your concerns and answer questions you may have.
 
This Customer Privacy Policy describes the information and privacy practices for MitsubishiUSAParts.com
 
Personal Information We Collect
As part of your interaction with MitsubishiUSAParts.com, we may collect personal information such as name, email address, billing address, mailing address, phone number, and credit card information.
 
When We Collect Personal Information
We may collect personal information from you when you:
How We Use Your Personal Information
The personal information we collect from you may be used in any of the following ways:
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on our member information page or by emailing Customer Care at parts@mitsubishiusaparts.com or by contacting us by telephone or postal mail by clicking the Contact Us link at the bottom of this page.
 
Customer Testimonials/Comments/Reviews
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information such as our customer’s name. We obtain our customer’s consent prior to posting.
 
In general, we may combine your personal information with non-personal information collected through our Site, and/or third party sources in order to accomplish the uses listed above.
 
Security - How We Protect Your Information
At MitsubishiUSAParts.com we leverage some of the most cutting edge technology and practices to maintain the security of our customer information. Our security measures meet or exceed both industry and regulatory standards and we proactively look for ways to improve our processes. Additionally, we have internal training programs to ensure that our staff remains vigilant in protecting our customer information.
 
In order to help protect your information, we utilize a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. Information is only accessible by those authorized with special access rights to such systems. Authorized individuals are required to keep the information confidential. Protecting your information is extremely serious business and we do not take our responsibility to our customers lightly. After a transaction, your financial information will be retained only in accordance with state and federal regulations.
 
Regretfully, no form of electronic communication can be guaranteed to be 100% secure. Subsequently, although we will utilize our resources to protect your information, we cannot guarantee its absolute security. Under no circumstance does MitsubishiUSAParts.com accept or assume liability for any damages whatsoever associated with the personal information received.
 
How We Share Your Information Outside MitsubishiUSAParts.com
We share your personal information with third parties only in the ways that are described in this privacy statement.
 
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, collections processing, promotional services, etc. We call these our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We may disclose some of your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may seek to cause injury to you, MitsubishiUSAParts.com, or others. We will disclose your personally identifiable information when required to by law through properly served subpoena if we believe it necessary.
 
From time to time we might establish a business relationship with other persons or entities that we believe trustworthy. These are known as our Marketing Partners. In such cases we might share and cross-reference information, including some personally identifiable information about you, to enable such persons or entities to contact you regarding products and services that may be of interest to you. We only share the information we believe is appropriate to enable the Marketing Partners to carry out their responsibilities under our contracts, and we require that the information be used only for the specifically authorized purpose and that its confidentiality be maintained.
 
We may share aggregated demographic information about our user base with our partners for research and industry reports. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
 
In addition to the information above, we also may collect data on customer shopping patterns while on our Site. This may include how frequently our Site is visited, the length of those visits, and the types of items our customers are looking for. This is collected to help improve the current and future shopping experience of you, our customer.
 
Your Right Not To Have Your Personal Information Shared
We want to communicate with you only if you want to hear from us. You have the choice to be excluded from our offers and promotions and to be excluded from sharing personal information with our Marketing Partners and/or our Service Providers. If you choose not to receive information from us, please let us know by calling us at 508.668.6070, or by sending us an email at parts@mitsubishiusaparts.com. Please be sure to include your email address, full name, phone number, and specifically what information you do not want to receive, such as “no phone offers”, “no mail offers”, “no email offers”, or “no sharing of information with partners”. DO NOT include your Social Security number or account number in the email.
 
We will respond to reasonable requests within a reasonable time but please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us on our Site in, we may need to contact you via phone, email, or mail, to address questions specific to your order, even if you have opted to not receive communications.
 
 
You may exercise your “opt out” rights, at no charge, by calling us at 508.668.6070, or by sending us an email at parts@walpolemitsu.com.
 
Third party links
Within our Site you may find links to websites of our partners, vendors, or advertisers. It is important to note that MitsubishiUSAParts.com does not endorse or make any statement to the security of the websites that we provide links to. These websites have independent security policies, privacy policies, technology and security practices that govern them. We do not have control over their content or their security and do not accept liability of any form for the manner in which they protect and/or handle your information. We recommend that all consumers comprehensively review the privacy policy of each website that they visit to help keep them informed on how their personal information is treated and used.
 
Cookies
We use cookies to help us remember and personalize your experience, process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party Service Providers to assist us in better understanding our Site visitors. These Service Providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
 
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting our Call Centers or by visiting any of our Stores.
 
Third Party Cookies
The use of cookies by our partners, affiliates, tracking utility company, and Service Providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, and Service Providers use session ID cookies to provide a more personalized and relevant site experience, to keep track of advertisements, and to compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences in the future.
 
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
 
We use this information to analyze trends, to administer the Site, to track users’ movements around the Site, and to gather demographic information about our user base as a whole.
 
 
Product Reviews
If you use a Product Review area on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these areas, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these areas. To request removal of your personal information from this area, contact us at parts@mitsubishiusaparts.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
 
Email Privacy
Email is not a secure means of communication under most circumstances. Never provide sensitive personal information (i.e. Social Security number, driver's license number, or third party credit card information) to us via email. Use the appropriate secured websites to communicate this information or contact our Call Center.
 
MitsubishiUSAParts.com will not sell, trade, share or rent the email address you provide to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer support, and to update you on specials.
 
Chat Feature
We may use an optional chat feature to assist you with using the website. We do not request or collect any personally identifiable information unless it is necessary for assisting you with your specific problem.
 
 
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at parts@mitsubishiusaparts.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
 
California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
 
As part of the California Online Privacy Protection Act, all users of our Site may make any changes to their information at anytime by logging in to the Site with their username and password, clicking the “Your Account” link found at the top of each page, then clicking the “Your Personal Information” page, and finally clicking the Edit link.
 
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), as we do not collect any personal information from anyone under 13 years of age. Our Site, products, and services are all directed to people who are at least 13 years old or older.
 
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Site.
 
Your Consent
By using our Site, you (the user) agree to our Privacy Policy and our Terms and Conditions (at the link noted above) INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS. Additionally, you consent to the collection and use of this information by Advance Auto Parts as disclosed in this Privacy Policy.
 
Changes to our Privacy Policy
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
 
This policy was last modified on 4-9-2012.
 
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
 
Mitsubishi USA Parts
587 Providence Highway
Walpole, Ma 02081
 
508.668.6070
parts@mitsubishiusaparts.com